Shipping policy

Last updated: June 9, 2026

Thank you for shopping with PetVast. Please read our shipping policy carefully before placing your order.

1. Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Rates & Estimated Delivery

We currently offer shipping within the United States only.

Standard Shipping: 7 to 15 business days
Cost: $10 (Free for orders over $50 within the United States)

Express Shipping: 5 to 8 business days
Cost: $30 (Free for orders over $100 within the United States)

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or other factors outside our control.

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier’s website.

4. Shipping Restrictions

We currently ship to addresses within the United States only. We do not ship to P.O. Boxes, APO, or FPO addresses at this time.

5. Lost or Delayed Packages

If your package has not arrived within 5 business days after the latest estimated delivery date, please contact us at support@petvast.com. We will open an investigation with the carrier and work to resolve the issue as quickly as possible.